Privacy Policy

1. Introduction

ZenithCombat Pty Ltd ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at zenithcombat.pro.

2. Information We Collect

We may collect the following types of personal information:

2.1 Information You Provide Directly

• Contact information: Name, email address, phone number when you submit a contact form or newsletter subscription.
• Tournament registration data: Team name, captain name, email address, state/territory, and team details when registering for tournaments.
• Communications: Messages, feedback, and correspondence you send to us.

2.2 Information Collected Automatically

• Usage data: Pages visited, time spent on pages, links clicked, and navigation paths.
• Device information: Browser type, operating system, screen resolution, and device type.
• IP address: Your IP address and approximate geographic location (country/state level).
• Cookies and tracking technologies: As described in our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide customer support.
• To send you our newsletter and editorial updates (with your consent).
• To process tournament registrations and manage event communications.
• To improve our website content, functionality, and user experience.
• To analyse website traffic and usage patterns.
• To comply with legal obligations under Australian law.
• To detect and prevent fraudulent or malicious activity.

4. Legal Basis for Processing

We process your personal information on the following legal bases:

• Consent: Where you have given us explicit consent (e.g., newsletter subscriptions).
• Legitimate interests: To operate and improve our website and services.
• Contractual necessity: To fulfil obligations related to tournament registrations.
• Legal compliance: To meet our obligations under Australian law.

5. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: Trusted third-party providers who assist us in operating our website (e.g., hosting, email delivery, analytics). These providers are bound by confidentiality agreements.
• Tournament partners: With your consent, we may share registration information with tournament venue operators.
• Legal authorities: Where required by Australian law, court order, or to protect the rights and safety of our users.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:

• Newsletter subscriber data is retained until you unsubscribe.
• Contact form submissions are retained for up to 2 years.
• Tournament registration data is retained for up to 3 years.
• Website analytics data is retained for up to 26 months.

7. Security of Your Information

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption, secure server infrastructure, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information (subject to legal obligations).
• Opt-out: Unsubscribe from marketing communications at any time.
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

To exercise any of these rights, please contact us at [email protected].

9. Third-Party Links

Our website may contain links to third-party websites, including game developers' sites and esports platforms. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Australia where our service providers operate. We ensure that such transfers comply with the Australian Privacy Principles and that appropriate safeguards are in place.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer:

View Cookie Policy